What specific services does Asia Concierge provide?
We are a travel design company, hence we provide specialised ground services and support to travel agencies, wholesalers, alumni associations, special interest groups, incentive houses, conference and meeting organisers, cruise and expedition lines.
Where is your head office and country offices?
Our financial and legal offices are in Singapore, including a branch office.
Our country head offices are in Bangkok, Ho Chi Minh City, Bali, Siem Reap, Luang Prabang, Yangon, Beijing and Shanghai.
Who are the owners of Asia Concierge?
Asia Concierge is independently owner operated under a consortium of investors based in Asia and Australia. All the owners are active in the business and have long held management and director positions in Asia travel companies.
What insurance liability does Asia Concierge have?
Asia Concierge has Chubb Elite Professional Indemnity Insurance with a Limit of Liability for USD5 million per claim. A copy of our insurance certificate can be provided on request
Which markets does Asia Concierge specialise in and do you have sales offices in those areas?
Asia Concierge specialises in the outbound travel markets of the U.S., Canada, the UK, Australia and New Zealand. Details of our sales offices in those markets can be found here
What experience does your management team and staff have in order to service my customer?
Where do we start! All senior management have 20+ years travel management experience in their specialised destinations in Asia. All department heads and senior personnel have at the very least 10 years travel management experience in their country and have built a wide and loyal customer base and following over the years. Our Executive and Team profiles provide further information on the professional backgrounds of each individual.
Is all your travel product featured on this web site?
Our Travel Portfolio section on the web site offers a wide overview of our specialised product range per destination with creative and carefully selected content. Due to the customised nature of these programs they are only accessible for bona fide Asia Concierge clients.
Access to our live tariff is available on request. All of our travel product will be made available through our Agent Vault B2B platform later this year for registered agents/clients.
If I am looking for a specific product or program how can I find it?
If you are unable to source a product or program to meet your guest’s requirements through our online portfolio range may we suggest contacting us directly via the traditional way for a direct assessment and qualification of your needs.
Can your travel programs be tailored made to suit my client’s specific needs?
Absolutely. This is 95% of what we do and what we specialise in. Everything that is presented is customisable by our dedicated team of Travel Designers and experts.
Why can I not see any pricing on the programs and excursions in your Travel Portfolio?
We do not disclose our pricing on hotels and travel product to the general public. Please contact one of our Travel Designers directly for rates on our specialised travel product or to customise a program from the ground up.
What is Asia Concierge TV?
Asia Concierge TV is the digital media arm of the company. The company has collated a vast array of high-quality imagery and video content that meet our expectations in the promotion of our destinations. The material is there to inspire travel and enhance the experience.
Can I download and use the images throughout your web site? Are they all Royalty Free?
There are specific details on image use in the FAQ section of the Image Bank. This service is only available to Asia Concierge customers and whilst all the images are available for viewing it is a copyright infringement to download and use the images for any purposes if you are not a customer of the company.
Is your promotional ‘Be Inspired’ video content view only?
Our specialised video content is there to inspire travel and stimulate interest. The material has been sourced, edited and compiled by Asia Concierge (except where noted) but is not able to be downloaded and used by third parties due to contractual arrangements of the material.
Account & Billing
Does Asia Concierge provide credit terms for their customers? And if so, what are they?
Each program that we create has detailed information on payment and cancellation terms which vary based on services provided.
For long standing clients, a maximum 30 day credit is provided to our customers upon the completion of a Credit Application and bank guarantee
What are your payment terms and conditions per booking?
Please refer to our specific booking terms and conditions in our proposals or contact one of our Travel Designers or management directly.
Can I receive one invoice for a multi country booking?
Yes, we frequently create multi country programs within Asia and have the facility to issue a consolidated invoice from our financial HQ in Singapore
Where is your banking based? Is payment centralised or paid direct to each country?
Singapore for USD payments. Payment can be centralised or it can be paid direct to the specific country. Our management will be pleased to advise further and find a payment arrangement that will suit you best.
Do you have payment facilities for credit cards? And which cards do you accept?
There will be a payment facility as part of our Agent Vault B2B platform to be launched in due course. We accept Visa, Mastercard, Amex and Diners (fees apply) via contacting our offices direct.
As a client do we need to enter a contract agreement prior to working together?
Yes, we like to keep things in black and white at Asia Concierge and therefore will ask for a contract or an agreement to be signed before services can be provided. Any agreement is created with terms and conditions that are mutually agreeable and beneficial.
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